Delivery Information

For further details, please visit our Delivery pages or contact us directly.

Home Deliveries

We can deliver direct to your home. We will deliver the goods to the premises you specify on your order between 7:30 am and 6:00 pm, Monday-Friday.

Important: You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own.

Please ensure that the goods are signed for accordingly.

If there is no one to accept the order on the scheduled delivery date, the goods may be returned to the factory, and we reserve the right to charge you an additional re-delivery charge. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.

Delivery Charges and Delivery Areas

  • Free delivery is available on orders where the goods cost more than £350.00.
  • Additional charges may apply if you mix doors from a number of different ranges, as these may have to be treated as individual orders.
  • We can deliver our products anywhere in mainland Great Britain and the Republic of Ireland only, excluding any islands or the Highlands/Islands of Scotland.

What Information Do We Require from You?

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document, and the delivery will take place at the delivery address you specify.

If you provide us with incomplete, incorrect, or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

Online Delivery Dates

You will automatically be allocated the earliest delivery date possible during the checkout stage. Proposed delivery lead times are given only for guidance and can change without notice.

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 2-3 working days of dispatch, within 30 days of the order date unless otherwise agreed between us. Your order may arrive in more than one delivery.

Packaging

Orders have corner protectors, shrink-wrap, and are suitably packaged into heavy-duty cardboard boxes or pallets.

Our Liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays, or severe weather), we will do our best to contact you to rearrange an alternative delivery timeslot or date.

We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery Restrictions

  • If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
  • Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

What You Should Do on Delivery

  • Please ensure that there is sufficient access to the area of the delivery.
  • Please move fragile objects which could be damaged during the delivery.
  • Most of our products are relatively weighty items, and you will be required to assist the driver in offloading your order.
  • Examine the products, check the condition of the packaging, and whether the correct number of packages have been delivered, and sign the delivery document confirming this.
  • The packaging is part of your delivery; you are responsible for its disposal.

Contact Information

Kitchenin
103 Corran Way
South Ockendon
Essex
RM15 6AP
United Kingdom

Email: [email protected]